14-Day Refund Window
In accordance with Paddle.com's Buyer Terms and applicable consumer protection laws, you are entitled to a full refund within 14 calendar days of the initial subscription transaction date for any DicTyper Pro (Monthly or Annual) or DicTyper Teams plan.
In addition, DicTyper offers a permanent Free plan (500 words per day) so you can verify hardware compatibility and transcription speed on your Windows PC before purchasing.
How to Request a Refund
To request a refund within 14 days of purchase, simply use either of these direct channels:
- Via your Paddle Receipt: Click the "View receipt / Manage subscription" link in the confirmation email sent by Paddle.com at checkout.
- Via Direct Email: Send an email to [email protected] with the email address associated with your DicTyper account or your Paddle transaction number.
Refund Processing & License Deactivation
All refunds are issued by our Merchant of Record, Paddle.com, back to the original payment method used at checkout. Once approved, funds typically appear on your statement within 3 to 5 business days depending on your bank or card issuer.
When a refund is completed, paid Pro/Teams license access is deactivated immediately and your desktop installation reverts to the Free plan while preserving your local dictation history on your PC.
Canceling Automatic Renewal
You may cancel the automatic renewal of your monthly or annual subscription at any time from your DicTyper account page or by emailing [email protected].
When you cancel a subscription outside the initial 14-day refund window, no future renewal charges will be made, and your paid access continues uninterrupted through the end of your current paid billing cycle.